Shipping policy
Shipping Policy
We work to process and ship AccSHELLerator orders as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
During periods of high order volume, product launches, promotions, or holidays, processing times may be longer.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
Rates may vary based on:
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Shipping destination
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Package weight and size
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Selected shipping method
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Carrier rates
Applicable shipping charges will be shown before you complete your purchase.
Delivery Times
Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.
Actual delivery times may be affected by:
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Carrier delays
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Weather
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Holidays
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Incorrect or incomplete addresses
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High shipping volume
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Events outside our reasonable control
AccSHELLerator is not responsible for carrier delays once a shipment has been accepted by the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Tracking
When tracking information is available, it will be provided by email after your order ships.
Please allow time for the carrier’s tracking system to update after the shipping label is created.
Lost, Stolen, or Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged packaging and product.
If tracking shows that your package has been delivered but you cannot locate it, please first check with:
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Other members of your household
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Neighbors
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Your local carrier or delivery office
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Any secure delivery location around your property
If the package still cannot be located, contact us and we will assist you in determining the appropriate next steps.
AccSHELLerator is not responsible for theft or loss after a package has been confirmed as delivered by the carrier, except where otherwise required by law.
Returned or Undeliverable Packages
If a shipment is returned to us because of an incorrect address, refused delivery, or failure to retrieve the package, we may contact you to arrange reshipment.
Additional shipping charges may apply.
Domestic Shipping
We currently ship to eligible addresses within the United States.
Certain destinations may require additional shipping time or may be unavailable depending on carrier restrictions.
International Shipping
International shipping is not currently offered unless specifically stated at checkout.
If international shipping becomes available, customers will be responsible for any applicable customs duties, taxes, import fees, or local charges.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but orders that have already been processed or shipped may not be changed or canceled.
Returns and Exchanges
Shipping related to returns and exchanges is governed by our Return and Exchange Policy.
Customers are generally responsible for return shipping when returning a product because of fitment, preference, or ordering the wrong model.
If we shipped the wrong product or the item arrived defective, we will work with you on an appropriate replacement or resolution.
Contact Us
If you have questions about shipping, tracking, or your order, please contact us using the contact information provided on our website.